Hear From Our Happy Customers
FAQ
Do you offer a 30-day guarantee?
Do you offer a 30-day guarantee?
We stand behind every item we make. If your order arrives damaged, defective, or different from what was shown on our website, you’re covered by our 30-day money-back guarantee.
Please contact us within 7 days of delivery, and we’ll help arrange a refund or replacement based on the issue.
What size are the bags?
What size are the bags?
The bags are roomy enough for everyday essentials such as your phone, wallet, keys, sunscreen, makeup, and a small water bottle. They’re ideal for shopping, holidays, beach days, and daily use.
What colors are available?
What colors are available?
The bag is available in beige, dark blue, yellow, purple, and green. Each color includes a coordinating crochet flower charm and tassel.
How should I care for my bag?
How should I care for my bag?
Gently hand wash in cold water using mild soap. Avoid bleach, machine washing, and tumble drying. Reshape the bag while damp and leave it flat to air dry.
Can I return or exchange my bag?
Can I return or exchange my bag?
Please contact us if your order arrives damaged, incorrect, or has a quality issue. We’ll review the problem and help arrange the most suitable solution in line with our return policy.